As a graduate trainee at a global bank, your current role is situated in a high street branch. Your manager has requested that you explore recommendations to enhance business development opportunities within the branch. Although several initiatives have been implemented recently, offering tailored solutions for small and medium-sized businesses (SMEs), the team of branch assistants has encountered limited success when discussing these packages with customers. Despite receiving training on these solutions, it appears that other branches have been more effective in marketing them to SMEs in their respective areas. Additionally, the team in your branch holds direct responsibility for sales in this domain, with their individual targets reflecting this focus. What is the BEST response?